Full Steam Staffing
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http://www.fullsteamstaffing.com
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We are looking for an upbeat individual with a can-do attitude to join our customer service department. This role involves processing and maintaining customer sales orders. To excel in this position, candidates should provide prompt and friendly service, actively addressing customer inquiries about pricing, inventory, and shipping status. The ideal candidate will have experience with diverse customer interactions and maintain a calm, professional demeanor in challenging situations.
Pay Rate: $21/hr | Schedule: 1st (AM) |Benefits: Medical, Dental, AD&D
Essential Duties & Responsibilities:
Qualities and Characteristics:
Qualifications:
Full Steam Staffing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Full Steam Staffing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing s Fair Chance Act webpage.
Customer Service
Posted: 03/17/25
2025-03-12
2025-04-16
Job Number: 1804975
Job Description
We are looking for an upbeat individual with a can-do attitude to join our customer service department. This role involves processing and maintaining customer sales orders. To excel in this position, candidates should provide prompt and friendly service, actively addressing customer inquiries about pricing, inventory, and shipping status. The ideal candidate will have experience with diverse customer interactions and maintain a calm, professional demeanor in challenging situations.
Pay Rate: $21/hr | Schedule: 1st (AM) |Benefits: Medical, Dental, AD&D
Essential Duties & Responsibilities:
- Communicate with customers via email, messaging, and telephone.
- Enter orders promptly and accurately, confirming pricing, ship dates, and special instructions before sending order confirmations.
- Manage orders by ensuring accurate shipping details and monitoring backordered items, promptly communicating any delays or changes.
- Support the Sales Team by sending product samples, providing information on customer pricing and order history, and generating inventory reports.
- Assist other departments with administrative tasks and fulfill additional duties assigned by management.
- Attend and actively participate in staff meetings and company events as required.
Qualities and Characteristics:
- Customer Driven: Dedication to meeting customer needs professionally and promptly, fostering long-term relationships.
- Team Player: Collaborative approach to work, promoting a positive environment, resolving conflicts, and offering constructive suggestions.
- Planning/Time Management: Effective prioritization and resource allocation to meet objectives and deadlines, with proactive problem-solving.
- Integrity and Trust: Upholding high ethical standards, maintaining confidentiality, admitting mistakes, and avoiding misrepresentation.
- Safety and Security: Adherence to company safety protocols and regulations.
Qualifications:
- Education:
- High school diploma or equivalent required.
- Associate or Bachelor's Degree in Business Administration or related field preferred.
- Skills/Experience:
- Minimum 2 years' experience in an office environment.
- Previous Customer Service and/or Agriculture experience preferred.
- Proficiency in Microsoft Office suite.
- Strong verbal and written communication skills in English.
- Self-starter who can work independently with minimal supervision.
- Excellent analytical and problem-solving abilities.
- Ability to manage and prioritize multiple tasks under deadlines.
Full Steam Staffing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Full Steam Staffing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing s Fair Chance Act webpage.
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