IT Technician

Lacey, WA

Post Date: 04/14/2017 Job ID: 1692913 Industry: None
IT Technician

The IT support technician monitors and maintains the computer systems and networks of our organization. We install and configure computer systems, diagnose hardware/software faults and solve technical problems either over the phone or face-to-face. We also support servers, databases, RFID equipment, an extensive wireless infrastructure, and external connections via VPN and SSH.
In essence, the IT support technician is responsible for ensuring the smooth running of computer systems, and IT infrastructure throughout the warehouse. Tasks will vary depending on the skill level but will typically include but is not limited to:


  • installing and configuring computer systems;
  • monitoring and maintaining computer systems and networks;
  • talking staff/clients through a series of actions, either face to face or over the telephone;
  • troubleshooting system and network problems
  • replacing parts as required;
  • supporting new applications;
  • setting up new users;
  • responding help desk tickets;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritizing and managing several open cases at one time;
  • enforcing IT policy

Required Skills:
The following skills will be required to perform the functions of the job:
  • Advanced knowledge of all Microsoft Windows desktop and server operating systems
  • Working knowledge of Microsoft Active Directory, Group Policy, WSUS, SharePoint 2010 and Exchange 2010
  • Advanced knowledge with Wi-Fi and Bluetooth technology
  • Working knowledge of help desk ticketing software (preferably Spiceworks)
  • Working knowledge of TCP/IP, DNS, and LAN concepts
  • Advanced knowledge of desktop and server hardware as well as peripherals
  • Advanced knowledge of all Microsoft Office suites

Additional skills that would be preferred in the candidate would be:
  • CompTIA or Microsoft certifications
  • Experience in Microsoft Visual Studio, Expressions Suite, and PowerShell
  • Experience with Warehouse Management Software, Vocollect Voice software and EDI functions
  • Advanced knowledge of WebApp development within SharePoint 2010 or 2013
  • Knowledge of Microsoft SQL 2008 through 2010

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